1. Who we are
Live Now MD (Live Now MD) provides telehealth and wellness services in the United States. For privacy questions, contact us at hello@livenowmd.com.
2. Information we collect
- Account information: name, email, phone, login credentials, and profile details you provide when registering or updating your account.
- Health and intake information: information you submit through intake forms, messages, and clinical workflows to support your care.
- Payment information: membership and billing are processed by Stripe. We do not store full card numbers on our servers. Stripe processes payments according to its own privacy policy.
- Technical data: device type, browser, IP address, and usage data needed to operate and secure the platform.
3. How we use information
We use your information to:
- Provide access to the patient portal and related services
- Process memberships and payments
- Coordinate clinical intake, care plans, and communications with your care team
- Improve our services, prevent fraud, and comply with legal obligations
4. Sharing of information
We may share information with:
- Service providers (e.g., hosting, authentication, payments via Stripe) under contracts that require appropriate safeguards
- Licensed clinicians and staff involved in your care, as permitted by law
- Authorities when required by law or to protect rights and safety
We do not sell your personal information.
5. Health information
Protected health information may be subject to additional requirements under HIPAA and applicable state law. See our HIPAA Notice of Privacy Practices for more information.
6. Data retention and security
We retain information as long as needed to provide services, meet legal requirements, and resolve disputes. We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the Internet is 100% secure.
7. Your choices
You may update profile information in the patient portal. You may request access, correction, or deletion of certain data by contacting hello@livenowmd.com. We will respond as required by applicable law.
8. Cookies
We use cookies and similar technologies for authentication, security, and site functionality. You can control cookies through your browser settings.
9. Children
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Changes
We may update this policy from time to time. The "Last updated" date at the top reflects the current version. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
Live Now MD
123 Wellness Avenue
Suite 100
Miami, FL 33101
Email: hello@livenowmd.com
Phone: (555) 123-4567